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Why Charge Extra For Hi Def?

Why Charge Extra For Hi Def?

I recently changed from Satellite TV to a Cable TV provider and this is my story. I had been getting mail from a Cable TV provider for some time and finally decided to make the effort to switch from Satellite.  I could have done this a year ago but the laws of inertia were working in the favor of the incumbent provider.  See my blog about inertia by clicking here.

I called and asked about the $89 per month offering for a TV and internet bundle. This was the lowest tier offered but it was comparable to what we had with the satellite.  After dealing with these larger companies for cell phone, TV and internet in the past I suspected I would not be paying $89 per month but a larger number after taxes and hidden fees were applied.

Little did I know how much these hidden fees and taxes would amount to. Here are the details of my actual monthly bill with my comments to follow after the total is enumerated:

Deception? You Decide.

Deception? You Decide.

Incidentally, with my very first bill that arrived they announced price increases of $1.75 for the broadcast TV fee, $2.00 for the regional sports fee so my new monthly bill will be $43.04 higher than the teaser rate of $89.99 which is almost 50% of the original rate. The taxes and governmental fees of $11.10 are out of their control so I can give them a pass but the rest is deceptive if I can’t get the package without paying the additional fees.  It is like restaurant offering an entrée for a stated price and then charging for the tablecloth, napkins, dinnerware, and a chair to sit on.

Let me go further into the absurdity of some of these charges. They are charging $13.94 for high definition receivers!  Even I, Mr. Late adopter of technology, no longer own a low def tube TV.  I don’t think you can buy a TV that is not high definition and that probably has been the case for three to five years.  Why charge extra for something that is essential?!

I also take exception to the broadcast TV fee and the regional sports fees. They are part of the package and if these are simply charges that are passed on to the customer please include them in the base price.  They don’t sell cars with an up-charge if you want tires.

Despite the additional charges I am still saving about $25 per month and have internet speeds that are double what I had previously so I am satisfied with the switch but am already disappointed that they rolled out another $3.75 in charges on my first bill. That really says thanks for being a customer, now that we have you locked in for two years let the gouging begin.  It is a shame that I am resigned to expect this from a company.  Have a great week, if you can, after reading this.


Written by pacelinebiz

July 24, 2016 at 8:01 am