The Biz of Pacelinebiz

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Costs… And Benefits Of New Technology

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Hi, I'm a QR code

Technology has created additional needs for businesses and many people, including myself, focus on areas of these new costs that did not exist in the mainstream that long ago.  A few items that come to mind are:

  • High speed internet for website, email, Facebook page, remote connectivity to the company network and E-Commerce
  • Social media ad campaigns using QR Codes in mobile text messaging, Facebook and Twitter to name a few
  • Data plans for smart phones
  • Smart phones
  • Point of sale technology – “Pay at the pump” etc

The cost of the items listed above are substantial but to be fair let’s look at things that have been reduced or eliminated as a result of the technology.  Employee productivity has gone up simply due to the ability to work when out of the office using remote connectivity to the company network and smart phones for email on the go.  Many forward-looking companies have reduced office space needed by implementing a telecommuting policy.  By doing so, other overhead costs are reduced such as electricity and office supplies since more work is being done at the employee’s home.  The employee on the other hand does not mind because they win by working from home and many times work more just because they can and bottlenecks caused from being out of the office are reduced. See the blog I wrote about telecommuting by clicking here.

The cost of point of sale equipment can be significant but also can reduce the need for labor in the form of cashiers handling customers.  It also increases the speed of the transaction so that more transactions can occur in the same amount of time. Doing more with less without sacrificing service is always a plus.  Think about the swiftness of transaction via debit and credit card versus handling cash and counting out change.  Another benefit is reduced cash drawer shortages since the amount of cash handled has been greatly reduced.  The cost of debit and credit card transactions are not inexpensive, but you must take into the account the positives when counting the cost of the transactions fees that the card companies charge   See my recent blog about credit card company fees by clicking here.

Social media ad campaigns have reduced the need for traditional advertising and marketing media such as the yellow pages and direct mail.  Many studies have also suggested that these new forms of advertising are many times more successful compared to the traditional forms.  Companies with large advertising budgets need to consider reducing their spending in traditional area and taking the savings and devote it to the new social media of Twitter, text/mobile for discounts and coupons using QR codes and Facebook to engage with their customers.

The message we need to understand is that we should be objective and look at the additional costs AND cost savings in the new age of business before making final decisions. I encourage everyone to embrace the technology available today.  If you don’t you may be left behind by your competition and may lose customers who are no longer being reached in traditional ways.

To be fair and balanced, next week I will poke fun at technology.  Have a great week.

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Written by pacelinebiz

February 6, 2012 at 10:11 am

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